Privacy of Information

Willingdon REA's Privacy Code and Code of Conduct are fundamental cornerstones and core to all our dealings with our members in the stewardship and management of your REA. These policies are an integral of the REA's Compliance Plan which we have filed with the Province of Alberta's Market Surveillance Administrator (MSA). The Privacy of Information and Code of Conduct regulations are used to guide us in how we collect, store, and use information. From time to time it will be necessary to modify the code as we implement new technologies and/or as business practices and the needs of our member's change. In that event, this section of the web site will be updated to reflect all changes.

Specific to Information Available on this Website

The purpose of this Online Privacy Statement is to inform you about the types of information we gather online about you when you visit Willingdon's web site("our Site"), how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.
This Statement will explain the following regarding the treatment of data collected on our Site:

1. What Information We Collect

The information we collect on our Site generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information. Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our Site may include your name, mailing address, phone number, e-mail address, site ID, Account Number, Meter Read information, user I.D number, login name and password. We request Personally Identifiable Information when you logon to some of the reporting and business modules on the Site. Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our Site may include the Uniform Resource Locator ("URL") (1) of the Web site that you came from before visiting our Site, which pages you visit on our Site, which URL you next go to, which browser you used to come to our Site, your Internet Protocol ("IP") (2) address, and any search terms entered on our Site.

2. Why We Collect Your Information

Our main goals in collecting information are to provide members of our REA with superior service and to provide all visitors a smooth, efficient, and personalized experience while using our Site. For example, The Price Alert reports are customized based on your personal preferences. We use Non-Personally Identifiable Information on an aggregated basis to analyze customer behavior to help us understand how visitors use our Site and to measure interest in the various pages. We use this information to improve the content of our Site and to make our Site easier to use.

3. How we Use Your Information

We gather and use information in a number of ways, including the following:

Surfing: We collect certain Non-Personally Identifiable Information when you visit our Site. We collect this information to help run our Site more efficiently and to monitor the level of activity on our Site.
Price Alert Report Registration: We collect Personally Identifiable Information when you register for access to the online reporting system. We keep this information for reference if you later request Help Desk Service.
Help Desk Support: We may collect certain information when you request technical support. This information is necessary to identify your systems, understand the configuration of the products, diagnose your questions, and provide solutions.
Newsletters: We collect Personally Identifiable Information when you ask to receive newsletters, promotional e-mails, and other information. We use this information to provide you with the information you request.
Contact Information: If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again and so that we can follow-up on your request for information.

4. Sharing Your Information

We do not sell, trade, or rent to others the Personally Identifiable Information we collect online.

5. Accessing and Changing Your Information

Willingdon and our online service provider (ZYNXX and the parent company Utility Network & Partners Inc.) seeks to ensure that your information and preferences are accurate and complete. If you have registered online for use of the Price Alert service, you may change your information online or by contacting the UTILITYnet Help Desk. www.UTILITYnet.net

6. Protecting Your Information

Willingdon and our service providers, both ZYNXX and UTILITYnet acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

7. Links to Other Web Sites

Parts of our Site contain links to third-party Web sites for your convenience and information. If you use these links, you will leave our Site. Please understand that we do not control the content and are not responsible for the privacy practices of other sites you visit. We suggest that you carefully review the privacy policies of each site you visit. This Online Privacy Statement does not cover the information practices of those Web sites linked to our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.

8. Changes to This Statement

If there are changes or additions to the terms of this Online Privacy Statement, we will post those changes here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our Site. Regardless of any changes we make to our Online Privacy Statement, we will always use your Personally Identifiable Information in accordance with the version of the Statement in place at the time you provided your information, unless you give your express consent for us to do otherwise.

9. Contact Us

If you have any questions or concerns about our use of your information or about this Online Privacy Statement, please Email Us or call us at 780-768-2347

Notes:

A URL is the global address of documents and other resources on the World Wide Web. For example, http://www.willingdonrea.com/ is the URL for our home page.
An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

This statement is effective as of: .

If you have any questions regarding the privacy statement, please contact us and we'll be happy to answer any questions you may have.